Politique de remboursement

Return and Refund Policy of Crush Tendance
At Crush Tendance, we want you to be fully satisfied with your purchases. However, if an item does not meet your expectations, here are the terms of our return and refund policy:

1. Return Period
   You have 15 days from the receipt of your order to return one or more items.

2. Condition of Items
   To be eligible for a return, items must:

   • Be new, unused, and in their original packaging with all tags intact.
   • Damaged, worn, or altered products by the customer will not be accepted.

3. Exceptions
   Certain items cannot be returned:

   • Customized or made-to-order items.
   • Intimate or hygienic products (e.g., underwear, swimwear).
   • Digital products (software, ebooks) and gift cards.

4. Return Shipping Fees
   Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect products. In this case, return shipping fees will be covered by Crush Tendance.

5. Return Procedure
   Before returning any item, contact our customer service via email at [email]. We will provide you with a return label and instructions to follow. Be sure to use a trackable shipping method to ensure the safe receipt of your return.

6. Refund
   Once your return is received and inspected, we will inform you of the approval or denial of the refund. If approved, the refund will be processed to the original payment method within 5 to 10 business days after receiving the returned item.

7. Exchanges
   If you wish to exchange an item (size, color, model), please contact us. The same return conditions apply, subject to stock availability.

8. Defective or Incorrect Products
   If the received product is defective or does not match your order, you are entitled to an exchange or a full refund, including shipping fees. Please report any issues within 48 hours of receiving your package.

Thank you for your trust, and we remain at your disposal for any questions regarding this policy.